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Your items will arrive via FedEx Ground, Inside Delivery Only or our White Glove Delivery & Installation. Each product description page indicates the options available for that particular product.
FedEx Ground
- Free shipping & free returns are offered on eligible products to locations within the continental U.S.
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Alaska, Hawaii & Ontario, Canada:
Products shipped to these areas will be assessed a 7% additional charge to cover added freight charges as well as customs and duty fees. The 7% charge is calculated based on the subtotal of your order (before tax) and is in US Dollars. For example, if your order subtotal was $100 you would be charged a $7 charge for shipping.
Inside Delivery Only
- This service has a nominal fee starting at $75 for the first product and $15 for each additional item.
- Inside Delivery service is provided in the Continental United States with our larger items and is recommended for larger or fragile but that don't require significant assembly.
White Glove Delivery & Installation
- This service has a nominal fee starting at $175 for the first product and $25 for each additional item.
- Oversized products such as the Tour Bench and Campfire Big Table are $450 for the first item and $300 for each additional item.
- White Glove Delivery service is provided in the Continental United States with our larger or fragile items and for products that require substantial assembly.
What to Expect:
- You will be notified by email with a FedEx tracking number when your order ships.
- Tracking numbers may take up to 24 hours to be uploaded to the FedEx tracking systems. Therefore, delivery status information may not be available until the following business day. Please call us if after 24-hours you are unable to see your delivery status and we will look into it right away.
What to Expect:
- You will be notified by email when your order ships from Steelcase to the local delivery agent. The local delivery agent will receive your order within 7-10 days from the day your order ships.
- Within 72 hours of receiving the product, the local delivery agent will call you to schedule your delivery appointment. Deliveries are made between the hours of 8 AM to 5 PM, Monday through Friday and will be scheduled within a 4 hour window of your preference.
- Upon delivery please inspect the item(s). You will need to sign a Proof of Delivery receipt. Please note any damage on this receipt. If refusing delivery due to damage, please note "refused due to damage" on the receipt.
- The delivery agent will unload the items and place them inside your door.
What to Expect:
- You will be notified by email when your order ships from Steelcase to the local delivery agent. The local delivery agent will receive your order within 7-10 days from the day your order ships.
- Within 72 hours of receiving the product, the local delivery agent will call you to schedule your delivery appointment. Deliveries are made between the hours of 8 AM to 5 PM, Monday through Friday and will be scheduled within a 4 hour window of your preference.
- Upon delivery please inspect the item(s). You will need to sign a Proof of Delivery receipt. Please note any damage on this receipt. If refusing delivery due to damage, please note "refused due to damage" on the receipt.
- The delivery agent will unload, assemble, place your item(s) where requested, and remove all packaging materials that accompanied your item(s).
Shipping outside the United States.
Shipments outside the U.S. are limited to Ontario, Canada. If you reside outside of the U.S. or Ontario and are interested in our products, please visit Steelcase.com to locate a Turnstone dealer near you. If you are shopping from Canada, please note that everything on our site is priced in US$. Your credit card company will convert your purchase into the equivalent fee in $CND. Click here to reference the current currency exchange rates. Shipments to Ontario, Canada will include a 7% up-charge, priced in US$ based on the subtotal (the before-tax amount) of your order.
Note: The Bivi desks products and accessories are only available online and can be shipped to locations in the U.S. and Ontario, Canada.
Damages during shipping.
If your shipment is damaged, please call Customer Service at (877) 473-1108 Monday–Friday, 8am–6pm EST, or contact us via email. We will work with you to determine the best course of action.
Tracking an order.
Most of our products are make-to-order and ship in 6-8 business days. Many of the higher-end furniture pieces have a longer lead time. Each product page provides more specific shipping information. After placing your order, you can track its status by clicking the “My Account” link, located at the top right corner of any page on our site.
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
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