Shipping and Delivery

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3 shipping options

  • Free shipping & free returns are offered on eligible products to locations within the continental U.S.
  • You will be notified by email with a FedEx tracking number when your order ships.
  • Tracking numbers may take up to 72 hours to be uploaded to the FedEx tracking systems. Therefore, delivery status information may not be available until the following business day. Please call us if after 72-hours you are unable to see your delivery status and we will look into it right away.
  • The delivery agent will unload the items and place them inside your door. They will not move an item to your room of choice.
  • Inside Delivery service is provided in the Continental United States with our larger items and is recommended for larger or fragile items that don't require significant assembly.
  • Within 72 hours of receiving the product, the local delivery agent will call you to schedule a mutually agreed upon delivery date and time. Deliveries are made between the hours of 8 AM to 6 PM, Monday through Friday.
Order Total Inside Delivery Price
$1,000 or less $99
$1,000-$1,999 $199
$2,000-$2,999 $299
$3,000-$3,999 $399
$4,000-$4,999 $499
$5,000-$5,999 $599
$6,000-$6,999 $699
$7,000-$7,999 $799
$8,000-$8,999 $899
$9,000-$9,999 $999
$10,000-$10,999 $1,099
$11,000-$11,999 $1,199
$12,000-$12,999 $1,299
$13,000-$13,999 $1,399
$14,000-$14,999 $1,499
$15,000 + 7% MAP price
  • The delivery agent will unload, assemble, place your item(s) where requested, and remove all packaging materials that accompanied your item(s).
  • White Glove Delivery service is provided in the Continental United States with our larger or fragile items and for products that require substantial assembly.
  • Within 72 hours of receiving the product, the local delivery agent will call you to schedule a mutually agreed upon delivery date and time. Deliveries are made between the hours of 8 AM to 6 PM, Monday through Friday.
Order Total White Glove Delivery Price
$1,000 or less $199
$1,000-$1,999 $299
$2,000-$2,999 $399
$3,000-$3,999 $499
$4,000-$4,999 $599
$5,000-$5,999 $699
$6,000-$6,999 $799
$7,000-$7,999 $899
$8,000-$8,999 $999
$9,000-$9,999 $1,099
$10,000-$10,999 $1,199
$11,000-$11,999 $1,299
$12,000-$12,999 $1,399
$13,000-$13,999 $1,499
$14,000-$14,999 $1,599
$15,000 + 10% MAP price

 

shipping outside the united states

  • If you reside outside of the U.S. or Ontario Canada and are interested in our products, please visit your local Steelcase dealer or an Authorized Steelcase Retailer.
  • If you are shopping from Canada, please note that everything on our site is priced in US$. Your credit card company will convert your purchase into the equivalent fee in $CND. Click here to reference the current currency exchange rates.

shipping damage

  • If your shipment is damaged, please call Customer Service at (877) 473-1108 Monday–Friday, 8am–6pm EST, or contact us via email.  We will work with you to determine the best course of action.

track order shipment

  • Most of our products are made to your order and are typically built in 8-10 business days. Each product page provides specific shipping information. 
  • You will receive a shipment confirmation when your order has shipped and tracking information within 72 hours of shipment.